Limited 5-year Warranty

Terms & Conditions

MagKnit Pals, LLC expects our products to maintain their integrity for at least 5 years, and we offer a limited warranty for replacement of any faulty or low-quality products. If any of the following occurs after purchase and within 5 years from the receipt date, and if you have followed all Proper Care guidelines outlined in the accompanying care instructions, you may contact us to discuss your eligibility for replacement or repair of the item.

Eligible damage for replacement/repair includes but is not limited to:

Loose threads are unravelling or exposed and the exposed or unraveled length is more than 0.5” of material
Stuffing falling out of the item due to improper stitching
Large holes in the item due to unraveling threads or improper stitching
Parts have broken (internally or externally), detached, or fallen away (not due to the exertion by external force)
Significant fading of colors (not due to sunlight exposure or other external factors)

Our products are not toys intended for young children; any item allowed to be handled by a child under the age of 6 will not be eligible for any warranty claim. 

Damage will be assessed and we will determine whether any replacement or repair is appropriate. Pieces exhibiting signs of abnormal wear and tear or signs of misuse/mishandling may not be repaired or replaced. Please see the Proper Care materials that came with your purchase for more information on how to properly care for and maintain your item.

There is no guarantee of a full refund or replacement of your item.

Accidental damage to the item will not result in refund or replacement. Accidental damage includes but is not limited to: pulled fabric or thread due to a snag, cuts or rips to the item when due to external sources or forces such as water damage, sun damage, bleaching, damage caused by an animal or pet, damage caused by improper shipping and/or handling, or degradation due to machine washing.

Intentional damage done to The Piece will not be replaced and will result in the voiding of this 5-year, limited replacement warranty.

MagKnit Pals, LLC will not replace or refund any Piece that exhibits signs of improper care. Pieces will only be replaced if cared for as instructed in the Proper Care materials that were provided with The Piece

Photo and video evidence of the defect must be provided by the customer if requested and prior to payment for a shipping return label.

MagKnit Pals, LLC will pay for the following associated shipping costs for any item that meets the eligibility requirements for return or replacement. We will not pay for packaging materials associated with transport of the defective item from the customer to MagKnit Pals, LLC.

Generation of a return shipment label

Shipment of the replacement item to the customer

Requirement for a customer signature upon receipt

We provide all customers with printed Proper Care instructions with their purchase of any item. Customers must follow all the Proper Care instructions that were included with the initial product in order to remain eligible for a warranty claim. Failure to follow proper care and handling guidelines will result in the voiding of this 5-year limited warranty.

If we enter an incorrect shipping address that does not match the Ship To address provided by the customer and your item fails to be delivered to the Ship To address as a result, MagKnit Pals will be responsible for either replacing the item or issuing a full refund for the item.

Replacement or Refunding due to an improper shipping address will be decided by the customer. No additional charges will be assessed for this type of replacement, and all associated shipping charges will be covered by MagKnit Pals for these types of replacements.

We may attempt to reclaim a piece from the shipping entity or the recipient in the event an incorrect address was entered. If successfully reclaimed from the shipping entity or the incorrect recipient, the item will be inspected for any damages or wear, and will be shipped to the Ship To address once our Quality Control department confirm that there is no sign of damage or wear to the item.

Please submit any warranty claims through our warranty claims form here.